They should be able to get you copies of your records within 10 working days (about two weeks).
If it will take longer than 20 working days (about four weeks) to complete your request, under the Privacy Act they need to tell you why and how much longer it will take them.
Their records are only available as paper copies, so you can ask to:
If you are in prison, they can post the records to you in prison, or you can give someone else permission to pick them up for you from Presbyterian Support Central.
They may redact (remove or hide) information from your records if it is required by the Privacy Act. Learn more about redactions.
Learning what was in your records can bring up a range of emotions, and it can help to have someone to talk to about how you are feeling. Find support that can help you.
If you need the records urgently (for example, because of ill-health), let them know so they can prioritise your request.
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