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When you request your records from Health New Zealand – Te Whatu Ora (Health NZ) they will ask you for proof of your identity.
Examples of ID that Health NZ accepts are your:
If you do not have ID, email hnzprivacy@health.govt.nz, or contact the Health NZ regional location that holds your records (if you have this information), to discuss what you can do.
So that Health NZ can find your records, include these details in your request if you are not filling out a form, if you know them:
If you are requesting a whānau member’s records, also include your:
They will also need your email address or postal address, so they can contact you.
If you are requesting records about a living whānau member, Health NZ will want to see some additional information.
Health NZ will ask for proof of your relationship to the child or dependent (for example, their birth certificate.
If there are any current Court Orders in place in relation to the child, Health NZ will also want a copy of the Court Orders.
Find out how to request information from the courts.
Health NZ will ask you for proof of their consent to you accessing their records.
This can be:
If you do not have the additional information Health NZ needs, you can contact the office you sent your request to.
They may be able to give you access to the records under Rule 11 of the Health Information Privacy Code 2020open_in_new.
If you are requesting the health information of a deceased whānau member, Health NZ will ask you for the following:
If there is no Will, a decision on whether Health NZ can provide access to the information will be made on a case-by-case basis.
If your whānau member passed away more than 20 years ago, it is likely their information has been disposed of.
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