Ko ‘ete lāunga´ ‘oku´ ne fakatupu e loto mamahi. ‘Oku ‘i ai pē ‘emau fokotu‘u atu e feitu‘u te ke ala ma‘u ai ha ngaahi tokoni lolotonga ho lāunga ko ‘eni´. ‘Oku lava ke ke lāunga ki he va‘a ngāue ‘oku ‘iloa ko e Customer Information Request ‘aki ‘a e founga ko ‘eni´:
Pe, ko ha‘o kole ha taha ‘oku´ ne tokoni‘i koe ke ne fakahū ho‘o lāunga´.
‘Ai ke to e mahino ange kiate koe ‘a e founga ki hono lāunga‘i ‘o e Oranga Tamarikiopen_in_new
Ngaahi me‘a ‘e makatu‘unga mei ai ha‘o lāunga, kau ai:
Ko e Komisiona ‘oku ‘iloa ko e Privacy Commissioner te nau tokanga‘i ho‘o lāunga´ fekau‘aki mo ho‘o totonu ke ke ma‘u mo fakatonutonu ho‘o fakamatala fakataautaha´.
Hangē ko ‘eni´, te ke lava ‘o lāunga ki he Privacy Commissioner kapau ‘oku´ ke ta‘efiemālie ki he tali ‘a e Oranga Tamariki ki ho‘o lāunga´ fekau‘aki mo e fehālaaki hono to‘o pe fakapuliki e ngaahi fakamatala fekau‘aki mo koe mei he tatau ho‘o lekooti´.
‘Ai ke mahino kiate koe ‘a e founga lāunga ki he Komisiona pe Privacy Commissioner.
Ko e Ombudsman ‘oku ngāue ki he ngaahi lāunga ‘a e ngaahi potungāue ‘oku nau fakafofonga‘i e pule‘anga´. Hangē ko ‘eni´, ‘oku lava pē ke ke lāunga ki he Ombudsman kapau ‘oku´ ke ta‘efiemālie ki he founga tali mai ‘e he iOranga Tamariki ‘a ho‘o lāunga fekau‘aki mo e:
‘Ai ke mahino kiate koe ‘a e founga lāunga ki he Ombudsman.
You have reached the maximum character limit.
You must enable JavaScript to submit this form
You might want to make a complaint about how Oranga Tamariki looked after your request for your records.
Click here to find information about what Oranga Tamariki is.
Here records means the information an organisation like Oranga Tamariki has kept / made about a person.
You can make a complaint about things like:
Working days in a week are:
Redacted means to take information out of a document.
This is sometimes done by drawing black lines through words so you cannot read them.
Click here to find out more about redactions.
You can make a complaint by contacting Customer Information Requests at Oranga Tamariki.
You can have a support person make the complaint for you if you like:
You can contact Customer Information Requests by:
Online form
Click here to fill out a complaint form on the Oranga Tamariki website.
This website is not in Easy Read.
Phone
You can contact Customer Information Requests by phone on:
0508 326 459
This number does not cost money to call.
If you find it hard to use the phone, the New Zealand Relay service is for people who are:
Click here to find out more about the New Zealand Relay service.
Email
You can contact Customer Information Requests by email at:
myrequests@ot.govt.nz
Visit an Oranga Tamariki office
You can make your complaint in person at an Oranga Tamariki office.
Click here to find the Oranga Tamariki office that is closest to you on the Oranga Tamariki website.
There are places you can make a complaint about Oranga Tamariki if you:
and
You can make a complaint about Oranga Tamariki to:
The Privacy Commissioner
The Privacy Commissioner deals with complaints about your rights to:
Here is an example:
You made a complaint to Oranga Tamariki about how they redacted the wrong information from your records.
You do not like how Oranga Tamariki tried to fix your complaint.
You decide to make a complaint to the Privacy Commissioner.
Click here to find out how to make a complaint to the Privacy Commissioner.
The Ombudsman
The Ombudsman deals with complaints about government agencies like Oranga Tamariki.
You can make a complaint to the Ombudsman about things like Oranga Tamariki not:
You can also make a complaint to the Ombudsman about why Oranga Tamariki would not give you records about your whānau / family.
Click here to find out how to make a complaint to the Ombudsman.
This webpage is not in Easy Read.
You might feel lots of things when:
It can be good to have someone to talk to about it.
You can talk to your:
Kōnae has information on where to get support if you want to talk about how it feels to:
Click here to find out what support you can get.
Click here to download the information on this page as a PDF.
More Easy Read information is available.
Click here to visit our Easy Read library webpage.
Click here to learn about who made this Easy Read.