Find out what we mean by 'records'open_in_new.
The aim of Kōnae is to guide you through the process of requesting personal information about you or whānau (with their permission) in records that were created by organisations involved in decisions about your guardianship or care.
This website provides information about requesting records and about your rights to do so, including:
This website provides information about the organisations that made decisions about people’s guardianship, care, and living arrangements, and about the residences, homes, and institutions that people stayed in.
This website also provides information, tips, and advice about how to request records from each organisation.
People have told us that seeking your records may be difficult and can bring up a range of emotions. We have suggestions about where you can find support to help you.
Some of the reasons we have heard from people about why they want their records include:
All reasons are valid, and your reasons will be personal to you.
Find videos about how to use Kōnae. New videos will be added below when available. Subtitles are available for all videos.
Communities, including social services staff and volunteers may have people they support to access their records. Kōnae can be a resource to help them (and help you help them).
Learn more about supporting someone getting their records.
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This Easy Read webpage is about this website, Kōnae.This website was made by the Citizens Advice Bureau.
The Citizens Advice Bureau provides free advice to people about things like:
Rights are things you should get to live a good life.
For example everyone has a right to things like:
The Citizens Advice Bureau is the kaitiaki / guardian of the Kōnae website.
The Citizens Advice Bureau is called CAB for short.
Where it says we / our this means the CAB.
This webpage tells you how Kōnae can support you to get your records from the time you were in the guardianship and care of others.
Here records means the information an organisation has kept / made about a person.
Here in the care of others can mean when an organisation is put in charge of a person and decides things like:
A guardian is an adult put in charge of the care of a person.
A guardian should:
Kōnae tells how to get information an organisation has about:
The organisations include:
Faith-based institutions are run by religious groups like churches.
Guardianship is when a guardian is put in charge of a person.
Kōnae shows you how to get records about:
The records will come from organisations that made decisions about your:
Kōnae has information on what your rights are to get records about:
Click here to find information about your rights.
Kōnae has a map tool to support you to search for places where you stayed.
This map tool will also support you to:
Click here to visit the map tool.
Kōnae has information about what records an organisation might hold about:
Click here to learn about which organisation might have your records.
Click here to find out how to ask for your records.
Click here to find out what information you may get when you ask for your records.
There is also information on Kōnae about what you can do if you are unhappy about the:
Kōnae gives you information about organisations that made decisions about:
Kōnae also tells you how to ask for your records, including giving you:
People have told us why they want to find their records.
Some of the reasons a person might want to find their records include:
Redress means making something right when something wrong has been done.
Redress for a person who has experienced abuse in care can include things like:
Abuse is when a person is:
Click here to find information about redress.
All reasons for asking for records are:
People have told us that asking for records can be hard.
It can remind them about:
Click here to learn about finding support.
Click here to download the information on this webpage as a PDF.
More Easy Read information is available.
Click here to visit our Easy Read library.
Click here to learn about who made this Easy Read.