If you make a claim to Oranga Tamariki, they will assign a claims advisor to you. This person should guide you through the claims process.
Finding out that the Government is making it harder for you to claim redress can bring up a range of emotions. Find out about support you can getopen_in_new during this time.
The Government is making a law change that affects survivors who have been sentenced to at least five years in prison for a 'serious violent and/or sexual offence'.
From 9 May 2025, when you claim redress from the State you will be asked to do two extra things:
If you do not do this, Oranga Tamariki will not process your claim.
If you have been sentenced to at least five years in prison for a 'serious violent and/or sexual offence', they will put your claim on hold.
When you are ready to, tell your claims advisor what happened to you. Talking about your time in care can bring up a range of emotions. You can find support to help you during this process.
As part of processing your claim, they may read some of your records or talk to your wider whānau, your social worker or other Oranga Tamariki staff. Your claims advisor should tell you beforehand if they are going to do this.
Redress is making things right. Examples of redress can include an apology and a payment of money. Learn more about redress.
From 27 January 2026, all government agencies providing redress will calculate redress payments the same way - called the Common Payment Framework.open_in_new
If you want to access your records, your claims advisor can help you.
If you decide not to make a abuse or neglect claim you can still request to access your records from Oranga Tamariki.
If you make a claim with Oranga Tamariki (or MSD Historic Claims), this does not affect your right to go to court.
Learn about going to court to claim compensation for abuse in care.
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