Redactions are when information is hidden or removed. Learn more about redactions.
People have told us that sometimes information was redacted when instead it should have been provided to them.
If you think an organisation has redacted information you should have been given, you can make a complaint to them and ask them why.
The organisation might:
If you are not happy with the organisation’s response to your complaint, you can make a complaint to the Privacy Commissioner.
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This Easy Read is about what to do when you:
and
Here records means the information an organisation has kept / made about a person.
Here in the care or guardianship of others means when an organisation is put in charge of a person and decides things like:
A guardian is an adult put in charge of the care of a person.
A guardian should:
Redact means hiding / taking out some information in a document.
This could be because there is information about other people in your records.
This is often done with a thick black line.
Sometimes an organisation may redact some information on the records you have asked for.
Some people told us information that should have been given to them was redacted.
You can make a complaint if you think records you got should not have been redacted.
A complaint is when you:
You can:
The organisation may:
They may also give you a summary of the redacted information.
Here a summary tells you the main ideas about the information that was redacted.
Click here to learn more about redactions.
There are reasons an organisation may not be able to give you the information you have asked for.
These reasons are set out in the the Privacy Act.
The Privacy Act is a law that tells organisations how information must be:
You can contact the Privacy Commissioner if you are unhappy with what an organisation has said about your complaint.
The Privacy Commissioner makes sure businesses and organisations:
Click here to learn more about making a complaint to the Privacy Commissioner.
Getting your records about when you were in care can make you feel lots of things.
It can be good to have someone to talk to about it.
You can talk to your:
Kōnae has information on where to get support you if you want to talk about how it feels to get your records.
Click here to find out what support if you can get.
This information is not in Easy Read.
Click here to download the information on this webpage as a PDF.
More Easy Read information is available.
Click here to visit our Easy Read library webpage.
Click here to learn about who made this Easy Read.