If you are unhappy with a record holder’s response to your request, you can make a complaint to them.
If you are unsatisfied with the outcome of your complaint, you may be able to refer it to the Privacy Commissioner or the Ombudsman.
In general (but with some exceptions), complaints about requests for:
You can make a complaint to the Privacy Commissioner if you requested your records, and you think the record holder has redacted information they should not have redacted. The Privacy Commissioner will weigh up the privacy rights of the people whose information was redacted from your records, against your right to access your records.
Learn more about how the Privacy Commissioner can help in complaints relating to records requests.
If the record holder is a government agency, you could instead complain to the Ombudsman. The Ombudsman would weigh up the privacy rights of the people whose information was redacted from your records, against what they think is in the public interest.
Learn more about how the Privacy Commissioner can help in complaints relating to records requests,