We have some suggestions for where you can find support to help you while requesting corrections to your records.
If any of the information in your copy of the records is incorrect, you can request a correction.
If Oranga Tamariki will not change the information on the original record, they may attach a note of correction to the record, that says you requested a correction and what it was.
To request a correction, contact the Oranga Tamariki Feedback and Complaints team by:
Or, you can have a support person request a correction on your behalf. The support person could be a whānau member, friend, advocate or social worker.
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You can ask for a correction if any of the information in your records is wrong.
Here a correction can mean:
Here records means the information an organisation like Oranga Tamariki has kept / made about a person.
Click here to find information about what Oranga Tamariki is.
Sometimes Oranga Tamariki cannot change information in an original record.
Here an original record is the first version of the record that was made.
Oranga Tamariki might put a note on the original record that says:
You can contact the Oranga Tamariki Feedback and Complaints team to ask for a correction to your records.
You can have a support person ask for the correction to your records like:
You can contact the Oranga Tamariki Feedback and Complaints team by:
Phone
You can phone the Oranga Tamariki Feedback and Complaints team on:
0508 326 459
This number does not cost money to call.
If you find it hard to use the phone the New Zealand Relay service is for people who are:
Click here to find out more about the New Zealand Relay service.
Post
You can sent a letter to Oranga Tamariki Feedback and Complaints at this address:
Oranga Tamariki Feedback and ComplaintsPO Box 546Wellington6014
Fill in a feedback form
Click here to fill in a feedback form on the Oranga Tamariki website.
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You might feel lots of things when getting your records.
It can be good to have someone to talk to about it.
You can talk to your:
Kōnae has information on where to get support if you want to talk about how it feels to get your records.
Click here to find out what support you can get.
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