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Survivor Experience Service (SES) is for people aged 18 or over, who were abused in care. It is designed to be inclusive of Māori, Pacific, Deaf, disabled, LGBTQIA+, MVPFAFF+ and Takatāpui survivors, and survivors who are in prison.
SES is also available to whānau of survivors.
This is a survivor-led service that was set up to provide a safe space for people who have suffered abuse in care, to share their experiences.
You can share your experiences in a safe, supportive and confidential setting, with someone who understands the impact of abuse in care on survivors and their whānau.
You can do this face-to-face, virtually (for example, in a Zoom call) or in writing. You can bring your whānau or other support people with you to a face-to-face session.
The Survivor Experience Service (SES) can help you request, receive, and understand records created about them by organisations involved in decisions about their guardianship or care.
Find out about their Records Support service
SES may be able to help you lodge a claim for redress. After you have talked to SES about accessing your records or shared your experience, let them know if you want help with lodging your claim.
There are different ways to contact SES:
You can phone them:
You can email them:
You can text on 8328.
If you are Deaf, hard of hearing, deafblind, speech impaired or find it hard to talk, you can use the New Zealand Relay Serviceopen_in_new.
If you are in prison and want to share your experiences, the SES visits around 2-3 prisons a month. You may have to wait until SES is visiting your prison. At the meeting, you can ask for help with lodging a claim for redress.
When you contact SES, they will help you complete your registration. They will then discuss with you what’s involved with sharing your experiences or requesting your records.
When you register with SES they will explain their service, and ask you:
Registration can take 20 minutes or more.
SES will also talk through what short-term wellbeing support is available.
Unfortunately, the Survivor Experiences Service is not designed to help:
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