Making a complaint can bring up a range of emotions. We have some suggestions for where you can find support to help you during this process. You can make a complaint to Customer Information Requests by:
Or, you can have a support person make a complaint on your behalf.
Learn more about making a complaint about Oranga Tamarikiopen_in_new.
The types of issues you could complain about include:
The Privacy Commissioner manages complaints about your rights to access and correct your personal information.
For example, you can complain to the Privacy Commissioner if you are unhappy with Oranga Tamariki's response to your complaint about redacting the wrong information from your copy of records about you.
Learn how to make a complaint with the Privacy Commissioner.
The Ombudsman deals with complaints about government agencies. For example, you could complaint to the Ombudsman if you are unhappy with the Oranga Tamariki’s response to your complaint about:
Find out how to make a complaint to the Ombudsman.
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You might want to make a complaint about how Oranga Tamariki looked after your request for your records.
Click here to find information about what Oranga Tamariki is.
Here records means the information an organisation like Oranga Tamariki has kept / made about a person.
You can make a complaint about things like:
Working days in a week are:
Redacted means to take information out of a document.
This is sometimes done by drawing black lines through words so you cannot read them.
Click here to find out more about redactions.
You can make a complaint by contacting Customer Information Requests at Oranga Tamariki.
You can have a support person make the complaint for you if you like:
You can contact Customer Information Requests by:
Online form
Click here to fill out a complaint form on the Oranga Tamariki website.
This website is not in Easy Read.
Phone
You can contact Customer Information Requests by phone on:
0508 326 459
This number does not cost money to call.
If you find it hard to use the phone, the New Zealand Relay service is for people who are:
Click here to find out more about the New Zealand Relay service.
Email
You can contact Customer Information Requests by email at:
myrequests@ot.govt.nz
Visit an Oranga Tamariki office
You can make your complaint in person at an Oranga Tamariki office.
Click here to find the Oranga Tamariki office that is closest to you on the Oranga Tamariki website.
There are places you can make a complaint about Oranga Tamariki if you:
and
You can make a complaint about Oranga Tamariki to:
The Privacy Commissioner
The Privacy Commissioner deals with complaints about your rights to:
Here is an example:
You made a complaint to Oranga Tamariki about how they redacted the wrong information from your records.
You do not like how Oranga Tamariki tried to fix your complaint.
You decide to make a complaint to the Privacy Commissioner.
Click here to find out how to make a complaint to the Privacy Commissioner.
The Ombudsman
The Ombudsman deals with complaints about government agencies like Oranga Tamariki.
You can make a complaint to the Ombudsman about things like Oranga Tamariki not:
You can also make a complaint to the Ombudsman about why Oranga Tamariki would not give you records about your whānau / family.
Click here to find out how to make a complaint to the Ombudsman.
This webpage is not in Easy Read.
You might feel lots of things when:
It can be good to have someone to talk to about it.
You can talk to your:
Kōnae has information on where to get support if you want to talk about how it feels to:
Click here to find out what support you can get.
Click here to download the information on this page as a PDF.
More Easy Read information is available.
Click here to visit our Easy Read library webpage.
Click here to learn about who made this Easy Read.