Once Oranga Tamariki receives your request, they have 20 working days to tell you whether they can get you a copy of your records and when you can expect them.
It will probably take them longer than 20 working days to give you a copy of your records.
If they cannot provide you with some information, they must explain why (for example, if some of your records have been lost or destroyed).
They may need to contact you as they work on your request, to:
If you need your records urgently, let Oranga Tamariki know. They will tell you if they can give you all or some of your records earlier.
‘Assessing’ your records means going through all the information in your records and redacting some of the information as needed by the Privacy Act.
Redaction means moving information before you can access it. Learn more about redactions.
Some people who have applied for their records have found the assessment process can take a long time. Oranga Tamariki should keep you updated.
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This webpage is about how long it will take Oranga Tamariki to give you your records about your time in the guardianship or care of others.
Click here to find out more about Oranga Tamariki.
Here records means the information an organisation has kept / made about a person.
Here guardianship is when an adult is put in charge of the care of a person.
A guardian should:
Here care means when an organisation is put in charge of a person.
The organisation decides things for the person like:
Oranga Tamariki has 20 working days to contact you after you have asked for your records.
Working days in a week are:
When Oranga Tamariki contacts you there will tell you:
It will probably take Oranga Tamariki more than 20 working days to give you your records.
If Oranga Tamariki cannot give you some information they must tell you why.
A staff member from Oranga Tamariki might contact you while they are looking for your records.
The staff member might contact you to:
Oranga Tamariki will assess your records before they are given to you.
Assess means Oranga Tamariki will:
Redact means to take information out of a document.
This is sometimes done by drawing black lines through words so you cannot read them.
The Privacy Act is a law that tells organisations how information must be:
There are rules about redacting / taking out information.
Click here to find out more about redactions.
The time it will take to assess your records depends on:
Sometimes assessing your records can take a long time.
Oranga Tamariki will let you know about how getting your records is going.
Let Oranga Tamariki know if you need your records urgently / quickly.
Oranga Tamariki will tell you if they can give you:
Asking for your records from Oranga Tamariki can make you feel lots of things.
It can be good to have someone to talk to about it.
You can talk to your:
Kōnae has information on where to get support if you want to talk about how it feels to get your records.
Click here to find out what support you can get.
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