Under the Privacy Act you have the right to request your records in your preferred format. If Oranga cannot provide your records in the format you prefer, they have to provide a reason why.
Learn more about your right to request records in your preferred formatopen_in_new.
Oranga Tamariki commonly provides records as:
If you received your records by email but no longer have your password, you can call Oranga Tamariki to get a new password via phone or text.
When your records are ready to be sent to you, Oranga Tamariki will contact you to confirm your identity and ask you how you would like to receive your records.
To confirm your identity, they might ask you questions that only the person the records are about, could answer.
You might feel uncomfortable knowing that someone else has information about you that you do not yet have. It can help to talk to someone about it. If you do not know who to talk to, find out where you can get support.
If you prefer not to answer questions based on your records and you have photo ID, you can arrange to pick up your records from an Oranga Tamariki site officeopen_in_new instead.
Oranga Tamariki may ask if you have or need support. They will give you a list of free independent support options when they provide your records.
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This webpage is about how Oranga Tamariki will give you your records about your time in the guardianship or care of others.
Click here to find out more about Oranga Tamariki.
Here records means the information an organisation has kept / made about a person.
Here guardianship is when an adult is put in charge of the care of a person.
A guardian should:
Here being in care means when an organisation is put in charge of a person.
The organisation decides things for the person like:
Oranga Tamariki can give you a new password for your PDF by:
Click here to find the Oranga Tamariki office that is closest to you.
This website is not in Easy Read
If you go to an Oranga Tamariki office to pick up your records make sure you take photo identification / ID like your:
Signing for a courier package means someone:
If you choose to have your records sent by courier:
A courier is a way to send mail that is delivered to your door.
or
You can choose to get the printed records:
Getting your records on paper
You can get your records Oranga Tamariki printed on paper.
The Privacy Act says that you have the right to get your records from Oranga Tamariki in a format that suits you.
You can ask Oranga Tamariki for a new password to read your PDF if you lose the old password.
Private means something you do not share with other people.
The PDF of your records will come with a password that keeps the file private.
A PDF is a type of document that you can read on your computer.
Getting your records as PDFs
Oranga Tamariki can send you your documents by email as a PDF.
The formats Oranga Tamariki usually provide your records in are:
If Oranga Tamariki cannot give you your records in the format you want they must tell you why.
Here format means the way you can access a document, for example like:
The Privacy Act is a law that tells organisations how information must be:
Oranga Tamariki will contact you when your records are ready to:
Confirm your identity means giving someone information that says who you are.
This lets Oranga Tamariki know how they are giving the right records to the right person.
To confirm your identity Oranga Tamariki might ask you questions about your records only you can answer.
If you do not want to answer questions you can use photo identification / ID to pick up your records from an Oranga Tamariki office.
You might feel lots of things when:
It can be good to have someone to talk to about it.
You can talk to your
Kōnae has information on where to get support if you want to talk about how it feels to get your records.
Click here to find out what support you can get.
This webpage is not in Easy Read.
Click here to download the information on this page as a PDF.
More Easy Read information is available.
Click here to visit our Easy Read library webpage.
Click here to learn about who made this Easy Read.