They will offer you an apology and a wellbeing payment.
The wellbeing payment is ‘ex-gratia'. An ex-gratia payment is money someone chooses to give you, to acknowledge you have been harmed in some way – without accepting any blame for that harm.
From 27 January 2026, all government agencies providing redress will calculate redress payments the same way - called the Common Payment Framework.open_in_new
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