They can answer any questions you have. They will also ask you for details about what you experienced.
In assessing claims, the Historic Claims team follows a guidance document called the MSD Historic Claims Handbook. You can download the handbookopen_in_new.
Making a claim and talking about your experiences can bring up a range of emotions. Find out about support you can get during this time.
If you make a claim of abuse or neglect with MSD’s Historic Claims team, and they find you eligible to make a claim, you can ask for a copy of your records. You can request a copy of your records at any time during the claims process. You can also change your mind at any time if you do or do not want your records.
When the Historic Claims team receives your claim, they get your records from Oranga Tamariki to help them:
Learn more about getting your records when you make a claim with MSD.
Finding out that the Government is making it harder for you to claim redress can bring up a range of emotions. Find out about support you can get during this time.
The Government is making a law change that affects survivors who have been sentenced to at least five years in prison for a 'serious violent and/or sexual offence'.
From 9 May 2025, when you claim redress from the State you will be asked to do two extra things:
If you do not do this, they will not process your claim.
If you have been sentenced to at least five years in prison for a 'serious violent and/or sexual offence', they will put your claim on hold.
If your claim can go ahead, the Historic Claims team will talk to you about your assessment options. MSD uses the word ‘assessment’ to mean the process they use to work out what to offer you as redress, such as an apology or payment of money.
The assessment options are:
Learn about the difference between MSD’s two assessment options.
With the rapid payment and individualised claim assessment options, MSD might offer you:
You can say no to what MSD offers you.
Find out what you can do if you are unhappy with MSD’s offer.
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