The process for requesting records or claiming redress varies depending on the organisation (the record holder).
You can ask your case manager to find out what the process is, exactly what information the record holder needs to help them find your records, and where to mail your letter.
You can contact your case manager through the prison kiosk.
You can write to the organisation responsible for the place you were in. We have a template letter you can customise.
Download our template letter (19 KB, Docx) (Word, 17.8KB)
Some record holders and redress providers are on the approved phone list, so you can call them from prison.
You can contact the State redress service claim redress if you are a survivor of abuse or neglect while in the care or guardianship of a government agency. This means you can contact the State redress service to start the claims process for any one or more state redress agencies:
State Redress NZ: Phone 0800 110 886 or Access Code 68.
You can request your records from these agencies at the same time.
Find out more about claiming redress through the State redress service.
You can claim from the Dilworth Redress Programme if you have been a student at Dilworth School, and while you were a student, you experienced:
To make your claim, you can call the Dilworth Redress Programme for free:
Find out more about the Dilworth Redress Programme
The organisation you want to request records or information about redress from, may not be on the list of numbers you can call from prison. Or, maybe you would prefer someone else make the request for you.
You can authorise someone else to do it on your behalf.
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