Making a complaint can bring up a range of emotions. Learn where you can find support.
This may be someone at the State redress service or the government agency responsible for managing your claim.
If you are unsure who to contact to make your complaint, you can ask the State redress service:
Find out how to make a complaint to the following government redress agencies:
Unfortunately, we do not have specific information about how to make a complaint about any of the other government redress agencies' response to a redress claim.
However, below is information for contacting them to make a general complaint.
You can make a complaint to Oranga Tamariki through their general complaints process:
You can make a complaint to the Ministry of Health Historic Claims team by:
Email: historicabuse@health.govt.nz
Phone: (04) 496 2000
Post: Health Legal, Ministry of Health, PO Box 5013, Wellington 6145.
You can make a complain to Health New Zealand's national office by:
You can fill out their online complaint formopen_in_new.
If you want someone to make a complaint on your behalf, Corrections will want you to fill out an Authority for a Complaint Advocate form.
If you cannot use the online form, you can contact the Office of the Inspectorate. The staff will forward your complaint to the appropriate person. If there is someone you do not want the complaint sent to, tell them this in your complaint.
You can contact the Office of the Inspectorate by:
You can make a complain to the Te Puni Kōkiri The Department of Māori Affairs by:
If you make a complaint to a government redress agency or the State redress service but it does not resolve the complaint, you can make a complaint to the Ombudsman.
Find out how the Ombudsman can help
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